This is a rant.
Now, being the somewhat eternally optimistic, fluffy bunny that I am, I’m loath to use the word ‘hate’. But in the context of our national airline, I find it a deeply appropriate, if somewhat ineffectual description of my rather voracious feelings. I really fucking hate SAA.
It’s been a while coming, but last week capped it. Pushed me over the edge. Four flights last week. All delayed. One diverted. And one completely unexpected night in Johannesburg. And all the way through? Disinterested, morose, fucking useless staff who appear to have chosen frontal lobotomies over a work ethic.
I don’t require much by way of service. I’m happy with a smile and evidence of interest. Feigned, if necessary. But there nonetheless. When I’m stuck in OR Tambo International, 5 hours late through the fault of the airline, without a flight to my final destination and nowhere to sleep, I expect a modicum of assistance. A sympathetic smile and an offer of an alternative sleeping arrangement. Not a blank face and a monotone ‘we don’t compensate for weather.’ Repeated. Ad infinitum to my increasingly panicked questions about where I might lay my rather pounding head for the night. ‘We don’t compensate for weather.’
Finally, after an hour of arguing, to’ing and fro’ing from one counter to another, I insisted on seeing a supervisor, in my last resort full bitch mode. Unsurprisingly, a room and transport was found in 30seconds flat. Fekkin’ ejits. The cynic in me wonders if the minions are instructed to be unhelpful to save this useless airline money. Or if they really are this fekkin’ clueless?
The trip home was no better. Hours of wasted time and ulcer inducing frustration.
I hate them. I really fucking hate them.
P.S. this is just the start of the vocalization of my airline carrier rage, SAA-and I doubt I’m the only one.